How to Get Support

If you have reviewed our documentation and are still running into a problem with FluentSMTP, our dedicated support team at WPManageNinja is here to help.

How to Contact Support

To make sure you get the quickest and most effective assistance, please follow the steps below –

1. Visit the WPManageNinja Support Portal: Go to the official WPManageNinja support website. This is the primary channel for submitting support tickets.

2. Submit a Support Ticket:

   • Log in to your WPManageNinja account.
   • Navigate to the Support Tickets section.
   • Click on the Create a New Ticket button.

3. Provide Detailed Information: When submitting your ticket, please include as much detail as possible. This helps our team understand your issue quickly and provide a precise solution.

What to Include in Your Ticket

The more context you share up front, the faster we can help. Please include the following whenever possible –

• A Clear Description of the Problem: Explain what you are trying to achieve and what is happening instead.
• Steps to Reproduce: List the exact steps you take that lead to the issue.
• Screenshots or Screen Recordings: Visual aids are incredibly helpful for diagnosing problems.
• Error Messages: If you see any error messages, copy and paste them into the ticket exactly as they appear.
• The Email Connection You Are Using: Let us know whether you are connecting through Gmail / Google Workspace, Outlook / Office 365, Amazon SES, SendGrid, Mailgun, Brevo, Postmark, SMTP2GO, or any other provider.
• Your WordPress Version.
• Your FluentSMTP Plugin Version: You can find this on the Plugins page of your WordPress dashboard.
• Your PHP Version: Available under Tools ⮕ Site Health ⮕ Info ⮕ Server.
• Any Other Active Plugins: List the plugins active on your site, especially anything related to email delivery, caching, security, contact forms, e-commerce, or membership — these are the most common sources of conflicts with email sending.

Note: Never share passwords, API secret keys, or full access tokens in a support ticket. Mask sensitive parts of any credentials before pasting screenshots or logs.

Support Hours

Our support team operates during regular business hours, Monday to Friday. We strive to respond to all inquiries as quickly as possible. Tickets opened over the weekend or on holidays will be picked up on the next working day.

We are committed to helping you succeed with FluentSMTP!